We will create and store a health record for you which will record all relevant information relating to the treatment provided to you. We may also collect and store health information about you from third parties such as your GP. Your health records are managed and protected in accordance with applicable state and federal laws. Health records are legally required to be stored for 7 years following the conclusion of your treatment with us. If required, you are able to request a copy of your health record.
All personal information gathered during the provision of psychological services will remain confidential and secure except when:
- It is subpoenaed by a court; or
- You disclose that you have committed or intend to commit an illegal act; or
- Failure to disclose the information would place you (the client), the community or another person or persons at risk; or
- Your prior approval, written or verbal, has been obtained to provide information gathered about you to another person, professional or agency, e.g. Victims Services, a GP or a lawyer, Centrelink or a nominated person. In the case of a minor, consent will be provided through the legal guardian of the client.
- In the case of WorkCover (iCare and SIRA) where liability or conditional liability has been accepted and the client has already signed an agreement for treatment providers to share information pertaining to them to other providers involved in the case team supporting them.
- In the case of administrative tasks carried out on behalf of Coming-home and/or the client by professional associates of Coming-home (e.g. through the requirement to carry out administration or accounting tasks).